Frequently Asked Questions and Helpful Tips
Please keep in mind that flags are generally replaced yearly, depending on the variables mentioned above.
- If you have a sheepskin pad, you can use sheepskin conditioner; there are several options available on Amazon. Lightly spray top of pad, wipe with a damp rag, brush wool while damp, lay flat to dry and brush again to fluff.
- If you have a leather top pad, you can use leather condition in much the same way without the brushing.
- And if you have the quilted fabric, Tech Series or Diamond Mesh pads, you can use upholstery cleaner, spray lightly, wipe with a damp cloth and lay flat to dry. Take special care when spraying the Tech Series that you don't spray too much because of the larger holes…spraying too much can cause moisture to get trapped in the pad and under the insert.
Please keep in mind that the insurance offered by USPS and UPS does not cover theft. Each customer is responsible for providing a safe/secure delivery address. For more information about insurance on packages, please see the FAQ “Is my package insured?”
USPS Priority Mail International will automatically cover up to $100 for documents and up to $200 for all other items. However, Priority Mail International Flat Rate Envelopes and the Small Flat Rate Box are not automatically covered by USPS insurance.
An RA# (Return Authorization Number) will be given to you to write on the outside of the package along with the shipping address to send your product to Pro Pad Inc. Please DO NOT send in an item for “warranty” without getting permission from PPI to do so.
You are responsible for the cost to ship the product to PPI and PPI is responsible for the cost to ship the repaired/replaced product to you. We recommend shipping the item with a carrier that offers a tracking number. Once the item is received by PPI, it must be inspected and approved for repair/replacement. If there are any concerns about the product or validity of your warranty claim, you will be contacted via phone at the number you provided. Product warranty is valid only for product purchased in the continental US. For areas outside the continental US, customer is responsible for all shipping and any taxes incurred.
At this time we do not have any authorized dealers who are approved by PPI to sell on Ebay or Amazon. We do, however, have our own store through Amazon as well as Amazon FBA (fulfilled by Amazon) listings so please pay attention to who the product is "Sold by" when making your Amazon purchase. Please be aware that there have been reports of second-hand products being shipped with missing parts by unauthorized dealers selling through 3rd party sources (i.e. Ebay and Amazon). We have the right to reject any warranty claims for our products purchased through any or all of these unauthorized resellers. Buyer beware...cheaper is not always better!