Frequently Asked Questions and Helpful Tips
Please keep in mind that flags are generally replaced yearly, depending on the variables mentioned above.
Please keep in mind that the insurance offered by USPS and UPS does not cover theft. Each customer is responsible for providing a safe/secure delivery address. For more information about insurance on packages, please see the FAQ “Is my package insured?”
USPS Priority Mail International will automatically cover up to $100 for documents and up to $200 for all other items. However, Priority Mail International Flat Rate Envelopes and the Small Flat Rate Box are not automatically covered by USPS insurance.
An RA# (Return Authorization Number) will be given to you to write on the outside of the package along with the shipping address to send your product to Pro Pad Inc. Please DO NOT send in an item for “warranty” without getting permission from Pro Pad Inc. to do so.
You are responsible for the cost to ship the product to Pro Pad Inc. and Pro Pad Inc. is responsible for the cost to ship the repaired/replaced product to you. We recommend shipping the item with a carrier that offers a tracking number. Once the item is received by Pro Pad Inc, it must be inspected and approved for repair/replacement. If there are any concerns about the product or validity of your warranty claim, you will be contacted via phone at the number you provided.