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Call us 9-5 M-Th & 9-3 F : 704 660-1084

FAQs

Frequently Asked Questions and Helpful Tips

 
Flag Mounts
 
Q.  They look chrome. Are they?
A.  Actually they are highly polished stainless steel. That means no chipping, peeling or rusting, and if it ever gets dull, you can re-polish it. Plus, stainless steel is incredibly durable which is why we can offer a limited Lifetime Warranty on them.
 
Q.  Are the poles and mounts interchangeable?
A.  Yes, any PPI pole will fit into any PPI flag mount.
 
Q.  How do I measure the diameter of my round bar?
A.  The simplest way is with calipers but since most of us don't own one, use the next best method. Take an adjustable wrench or a c-clamp, adjust it down to the bar, remove and measure the opening. This will tell you the size you need.
 
Q.  Can I take off the bullet style topper and put on the decorative lollipop topper?
A.  Yes, the bullet style is held on by red (permanent) Loctite and, by using two sets of vice grips, you can twist off the topper and put on the decorative lollipop topper. The decorative lollipop topper uses a set screw to keep it in place. The decorative lollipop topper will fit on any 1/4-20 thread.
 
 
Flags
 
Q.  Is there a warranty on flags?
A.  Due to a number of variables outside of our control (i.e. weather, amount of ride time, sun exposure, outdoor storage, whipping against bike, etc.) there is no expressed warranty on our flags. On rare occasion, if you happen to experience issues with your flags within the first two weeks of owning them, please contact us and we will address the issue according to the circumstances involved. Proof of purchase (receipt) is required if not purchased directly through Pro Pad.

Please keep in mind that flags are generally replaced yearly, depending on the variables mentioned above.

Q.  Can you wash the flags?
A.  Yes, they can be washed if needed. Wash with regular detergent on mild or gentle cycle in cold water. Hang to dry.
 
 
Pro Pads
 
Q.  How do I install my Pro Pad?
A.  Installation is easy with our two-part system: (1) a sewn-in elastic strap towards the front of the pad that can be flossed between the seat and the tank or a two-part seat like those found on Fatboys (2) a strapping system at the rear sides of the pad with detachable clips, adjustable elastic straps and coated metal hooks. These hooks can then be attached to the bottom edge of the seat, to each other underneath the seat, to a rail or the hooks can be removed and the elastic can be looped around a bar.
 
 
Orders/Shipping
 
Q.  What if I did not receive my package?
A.  In the rare instance that a package is not received, first track your package to determine its location and also verify that the “ship to” address is correct. (If you do not have a tracking number, please email info@thepropad.com to request tracking information.) If the tracking shows the package was delivered and the shipping address is correct, please contact the delivery service for a resolution and/or check with your neighbors to see if they have received the package by mistake (this happens more than you would think). Once a package has been marked as delivered by the delivery service, Pro Pad Inc. no longer assumes responsibility for the package or the contents therein. If the tracking shows an incorrect address, please contact Pro Pad Inc.

Please keep in mind that the insurance offered by USPS and UPS does not cover theft. Each customer is responsible for providing a safe/secure delivery address. For more information about insurance on packages, please see the FAQ “Is my package insured?”

Q.  Is my package insured?
A.  Packages are not insured by any more than the amount automatically offered by the carrier (USPS Priority $50 and UPS $100). This insurance provides coverage in the event that they become lost or damaged while in transit. Insurance offered by the carrier does not cover theft. Please contact Pro Pad Inc at 1-800-403-2714 or info@thepropad.com if you would like to have your package insured for an amount greater than that automatically offered by the carrier. The customer is responsible for the additional charge for insurance, even if there is a promotion running for “free shipping”.

USPS Priority Mail International will automatically cover up to $100 for documents and up to $200 for all other items. However, Priority Mail International Flat Rate Envelopes and the Small Flat Rate Box are not automatically covered by USPS insurance.

 
Product Warranty
 
Q.  How do I place a warranty claim?
A.  If your product exhibits a manufacturer defect/fault within the warranty period, you can contact us at 1-800-403-2714. Be prepared to provide the following information:
•  Your full name, phone number, and shipping address
•  Date and place of purchase
•  Proof of purchase (receipt)

An RA# (Return Authorization Number) will be given to you to write on the outside of the package along with the shipping address to send your product to Pro Pad Inc. Please DO NOT send in an item for “warranty” without getting permission from Pro Pad Inc. to do so.

You are responsible for the cost to ship the product to Pro Pad Inc. and Pro Pad Inc. is responsible for the cost to ship the repaired/replaced product to you. We recommend shipping the item with a carrier that offers a tracking number. Once the item is received by Pro Pad Inc, it must be inspected and approved for repair/replacement. If there are any concerns about the product or validity of your warranty claim, you will be contacted via phone at the number you provided.

Q.  Do I need to fill out the warranty card that came with my item?
A.  Yes, it is in your best interest to do so. Filing your warranty with us makes the warranty claim process so much easier for YOU. There is no need to provide a receipt (proof of purchase) if you file a properly completed, legible warranty card. You may complete the card supplied with your product, or register your product online at www.propadonline.com within 30 days of your purchase date.
 
 
Dealer Information
 
Q.  How do I become a dealer?
A.  If you are interested in becoming a dealer, please email us at info@thepropad.com and request the Introductory Dealer Packet. This will include a one page application, additional dealer information, and our current pricing.  BASE DEALER:  We require an initial buy-in of $300 at Base Dealer cost, which is 25% off the retail price.   To maintain your dealer status and continue receiving the Base Dealer discount, you must accumulate $300 or more in product sales annually.  RETAIL DEALER: For an even deeper discount, you can buy-in at $500 at Retail Dealer cost, which is 35% off the retail price.   To maintain the Retail Dealer status and continue receiving the dealer discount, you must accumulate $1000 or more in product sales annually.  You may also purchase our products from Drag Specialties, Bikers Choice or Western Power Sports.
 
Q.  I carry your product in my shop, but I’m not listed under ‘Find a Dealer’. How do I get on this list?
A.  We would be happy to add you to our ‘Find a Dealer’ page. Please email the following information to info@thepropad.com with the subject line "Request to be Added to Find a Dealer":
•  Company Name
•  Company Address
•  Business Phone Number
•  A link to your company website (if you have one)
•  The distributor you use to purchase our product