Shipping & Returns
Pro Pad Shipping Policy
FREE SHIPPING on All Orders Over $149*
* Free shipping applies to orders shipped to U.S. addresses only and excludes Tour Packs. You must select the "Free Shipping" option during Step 4 of the checkout process in order to receive free shipping. If you select "Free Shipping", your order will ship via USPS or UPS, which will be determined by Pro Pad Inc. at the time of shipment.
How long does it take to process my order?
We know you’re anxious to display your new Pro Pad products so we make every effort to process orders within three business days.
We only ship Monday-Friday with the exception of days that shipping services are closed in recognition of holidays. We also do not ship December 24 – January 3. We are closed that week for the holidays and inventory.
Although we attempt to maintain adequate inventory levels, occasionally we will have a slight backorder on products in high demand. If your order will not be processed within three business days because of a backorder, you will be notified by either phone or e-mail.
If an expedited shipment, which is a UPS shipment method other than Ground, cannot be shipped the same day (providing order is placed prior to the 1:00 PM EST cut-off), you will be notified of the delay and given the option of changing your shipping method.
What are my shipping options?
We ship via UPS or US Postal Service (USPS).
Our "standard" shipping options include:
USPS First Class
Our "expedited" shipping options include:
UPS Next Day Air
UPS 2nd Day Air
UPS 3-Day Select
These choices will be yours to select during the checkout process. The shipping rates for most of the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please Note: UPS will not ship to a PO Box or an APO/AE (military) address.
How long will it take for my package to arrive?
Packages shipped via UPS Ground should arrive in 1-6 business days (visit www.ups.com/maps/results for the UPS Time-In-Transit Map and enter “ 28117” in the zip code field), while most US Postal Service packages arrive within 6-10 business days.
If your order is placed by the 1:00 PM EST deadline, you can expect UPS Next Day Air shipments to arrive the next business day. However, if you requested UPS 2nd Day Air or 3-Day Select, the count doesn’t actually start until the next business day. For example: If you place an order on Thursday at 12:35 PM EST and select UPS 2nd Day Air, your package will arrive the following Monday. If you select UPS 3-Day Select, your package would not arrive until that Tuesday. We do not offer Saturday/Sunday delivery options for UPS.
Additional time-in-transit: From Nov. 21 to Dec. 30, a limited number of UPS Ground and UPS Standard packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit. All UPS 3 Day Select shipments tendered Dec. 19–24 will require an additional day in transit.
Delivery times may vary depending upon the items ordered and your location. Times also vary depending upon whether the billing and shipping information you provide is accurate. Please insure your billing address matches the billing address on your credit card statement in order to insure prompt delivery. This address WILL be verified with your bank and if they do not match EXACTLY, your order could be delayed and possibly canceled.
Once your order has shipped, you will be notified via e-mail with a tracking number. Click here and enter your tracking number for UPS shipments or visit www.usps.com to "Track & Confirm" US Postal Service shipments.
If you are shipping to an APO/AE address overseas please be aware that shipping times increase to 2-4 weeks. As the package is handed from our courier to an untraceable mail service we are not able to track these packages. Without the ability to track the package we cannot provide insurance therefore we are not responsible for lost shipments, and a claim cannot be made once we provide proof of shipment from our warehouse.
Orders shipped to an international address can take up to 4 weeks to be delivered. Please keep in mind that there may be an additional delay due to the time the package takes to go through customs. Warranty for products only applies to the continental United States. Any product warranty claims outside the continental US requires the customer to pay all shipping and taxes incurred.
Where do you ship and where do you not ship?
We ship to all valid physical addresses and PO Boxes within the continental United States as well as internationally. However, we only use the US Postal Service for mailing to US Territory or international addresses. We will not ship internationally via UPS.
How do I contact Pro Pad Inc. with shipping questions?
Customer Service: 704-660-1084
Location: 148 Cedar Pointe Drive, Ste 102, Mooresville, NC 28117
Pro Pad Return Policy
You may return most new items that were purchased directly from us within 30 days of delivery for a full refund less shipping cost. They must be returned in the original retail packaging with all parts/accessories. Items purchased from a dealer must be returned to that dealer so please be aware of their return policy prior to purchasing. We will not issue refunds for any Pro Pad products purchased from other sources. You should expect to receive your refund within two weeks after we receive your returned item, however, in many cases you will receive a refund more quickly. This includes the time it takes us to inspect the item once we receive it, process your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us at 1-704-660-1084 for a return authorization number. You'll need to write this number on the outside of the return package. You will be responsible for the return shipping cost. Returns without authorization will not be accepted.
Pro Pad Exchange Policy
You may exchange most new items that were purchased directly from Pro Pad Inc. within 30 days of delivery. Items must be returned in the original retail packaging with all parts/accessories. If you would like to exchange an item, please contact us at 1-704-660-1084 for a return authorization number. You'll need to write this number on the outside of the return package. Exchanges without authorization will not be accepted. You will be responsible for the shipping cost to and from Pro Pad Inc. for an exchange, as well as any charge for a difference in product price.